A. The carriers that we provide are USPS, FEDEX.  Please allow 3-4 business days (not including weekends and holidays) for order processing, and 2-7 business days (not including weekends and holidays) for standard shipping. This is a total of 3-11 business days from the date of your order. If your item is a pre-order, approximate delivery dates will be listed in the description. 

 Do you ship Internationally? 

A. Yes, we ship internationally. Please allow 3-4  business days for order processing. International shipments usually take about 6-15 business days to arrive. You are responsible for paying for all duties and taxes at the time of delivery. If you refuse the duties and taxes, your order will be shipped back to us and if you would like a reshipment, you will have to request it support@careshaplease.com. You will be responsible for paying for shipping it back. 

 How can I track my order?

A. Once your order has been shipped, you will receive a tracking number to the email that was provided at checkout.

 If you have any questions about your order please email support@careshaplease.com 

 

 What do I do if I am missing my package or if it’s damaged ?

Missing packages must be reported within 2 weeks of scanned delivery.

A. We are not responsible for any lost, stolen, or damaged items once it has left our facility. If your package has been marked delivered and you did not receive it, please initiate a claim with the carrier that was used. 

If you've opted to add Shipping Insurance on your order, and it was Lost/Stolen or damaged you can easily file a claim with Shipping Insurance. We have provided a link below so you are able to review insurance parameters:

 
Route Insurance Claim Link

Route FAQ Page

Lost item

An item is considered lost if it never is reported as delivered.

• This can also include if your order has been stuck in any shipping state OTHER than "delivered" You may report an order issue if enough time has been allowed for delivery to take place and it's well past the expected delivery date, or if your order is stuck in a shipping state other than "delivered"

Order issues are considered "lost" after 7 days without a tracking status update (20 for international) and must be filed no later than 30 days from the last update.

On orders with an Estimated Delivery Date (EDD), please file within 2-30 days of the EDD.

Damaged order

If your item arrives damaged, unusable, or in an otherwise unacceptable condition, we invite you to report an order issue right away.

• Please remember to include pictures of the item(s) and packaging. Damaged packages must be filed within 15 days from the date it was marked as delivered. 

Stolen package

Order issues for packages marked "delivered" yet not received, and where there is no evidence of “porch piracy,” must be made 5 days after “delivery date,” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises.

  

How much is shipping? 

Our Standard Domestic Shipping is 5-7 Business Days at $9.99. International Shipping will be calculated at checkout. The customer is responsible for all duties and taxes associated with all international orders. 

Do you refund the shipping charge?

Unfortunately, we do not refund postage/shipping charges. 

**Please note that we are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS/FedEx to the local carrier in your country or region, or air and ground transportation strikes or delays, nor any extra fees, custom or back end charges once the package has exited the United States.